OFFICE HOUR TIMING

Office hours and live chat times are 0900 to 1730 Monday to Friday, Sri Lanka time. Closed except for emergencies on Sundays and public holidays. Tour Concierge available 24/7 during your trip in Sri Lanka.

Note: Sri Lanka is 5.5 hours ahead of GMT. Calls from Europe are therefore best made by lunchtime.


BOOKING CONDITIONS

Payment of 50% deposit confirms that you accept our booking conditions. If you fail to meet the payment deadlines stated on the confirmation email we send you: we reserve the right to cancel your booking and will inform you of this. Suppliers may demand stricter payment terms on some bookings. These occasions will always be advised to you before booking. A binding contract between us will come into existence only when we have received your deposit (or if applicable full payment) and send our Confirmation Invoice to you.

Note: Payments are required within seven days.

Bookings should be paid by Bank transfer: full details will be sent to you via correspondence (email) after you confirm your interest. Exchange rates are based on live on-day rates at time of booking and are not subject to change.

PAYMENT SCHEDULES

  1. 50% first deposit. Not less than six weeks before departure: 100 per cent of cost.
  2. Customer must pay all bank charges in the case of a bank transfer. Failure to do so will invalidate your booking and will bring a further charge to cover bank charges
  3. Late payment risk cancellation.
  4. Once the tour itinerary is confirmed: If you want to change your trip in any way you must inform us in writing as soon as possible. We will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time and the cost will change as well i.e. if route or hotels are changed.
  5. Where we can make a change, we will charge for any additional services, facilities, or other items changed, at the price which applies on the day the change is made.
  6. We do not normally refund for early checkouts or no-shows.

CANCELLATION

Any individual wishing to cancel a booking with LIFE IS A TRIP must immediately notify their sales consultant by email, quoting their Reservation number.  The cancellation is timed from when we contact the supplier on your behalf and a delay is normal outside normal working hours. In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs. Total cancellation charges on your booking will not exceed these maximum levels: Other cancellation refunds are determined on a case-by-case basis, whether provided directly or indirectly by us.

  • After payment of deposit: Up to 100 per cent of deposit.
  • Less than six weeks before departure: Up to 50 per cent of booking cost.
  • Less than one month before departure: Up to 100 per cent of booking cost.

ITINERARY CHANGES REQUESTED BY YOU:

LIFE IS A TRIP aims to offer flexible itineraries. Once an itinerary is finalized by you and us, requests for changes to a group or individual itinerary will always be considered, but they may incur cancellation charges.

SPECIAL REQUEST

If you have a special request (including dietary requirements), we will do our best to help, but we cannot guarantee it. We promise to comply with any special request which we have specifically agreed to and confirmed in writing. General confirmation that a special request has been noted or passed on to the supplier or the inclusion of a special request on your Confirmation Invoice or on the acknowledgement of your booking or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed in writing all special requests are subject to availability. If any additional cost is applicable, it will either be invoiced to you prior to departure or should be paid for locally.

HEALTH INFORMATION

We will provide general advice to you as to what vaccinations and other health precautions are usually required for this destination. It is your responsibility to verify such advice with appropriately qualified medical personnel and that you have received any necessary or advisory vaccinations or medication. Any health information provided by us is provided in good faith but will only be a general overview of any health hazards and requirements you may incur on this trip.

If our trips involve strenuous activity in remote regions in our country - it is your responsibility to ensure that you have the necessary level of fitness and health to complete the trip. You may be required to forward us a Medical Declaration form and full particulars must be given of any previous or existing conditions that may affect your ability to complete the activity. You may be required to authorize disclosure to us of any such conditions through any medical personnel that you use.

TRAVEL AND HEALTH INSURANCE:

Every holidaymaker, without exception, must possess their own valid travel insurance. Individuals must ensure that this travel/health insurance offers acceptable cover for the type of holiday undertaken. Travel and Health insurances are compulsory, so please arrange for same before you take that journey to Sri Lanka.

PASSPORTS AND VISAS

All clients are personally responsible for ensuring that they have a valid passport, relevant visa/s

OBEY THE LAWS OF THE COUNTRY

We are committed to responsible and sustainable tourism. In the circumstances you are expected to respect and obey the laws, culture and customs of Sri Lanka, treat others on the trip and locals with respect and courtesy devoid of rascism, observe and obey any instructions, directions, advice, rules and regulations given or imposed by us or those organizing any particular activities. If, in the considered opinion of our representatives or suppliers, your behaviour could cause danger to yourself or others, you will be informed of the fact, and your booking may be terminated without compensation. You may also be held responsible for willful damage.

PUBLICITY AND USE OF IMAGES

We will ask your permission if we want to take photographs or films of the trip and to use the same in a responsible way in our promotional literature and on our website. We will also ask your permission to reproduce any comments that we receive from you on your tours: unless you do not consent to such use. We will ask your consent in an email in respect of the use of your image prior to the trip commencing and if you do not agree to the use of your image for the above purposes then we will refrain from doing so.

COMMUNICATIONS

Please note that we generally communicate with our customers by email. By making a booking with us you agree to such electronic communication method being used., Please be aware that the onus is on you to ensure that your email details are kept up to date, that your email system is operating correctly (including checking that any spam filters are not preventing receipt) and that you check for emails from us on a regular basis as we cannot be responsible for any losses or inconvenience suffered as a result of your email system not operating correctly and/or your failure to check email communications regularly.

INFORMATION PROVIDED BY YOU:

All information provided by yourself should be true and accurate. We will treat it confidentially and will not forward it to any third party. We do not spam, supply mailing lists or use it in any way other than to secure your booking.

FORCE MAJEURE

Force majeure means unusual and unforeseeable circumstances beyond the Company’s control, the consequence of which neither the Company nor its suppliers could avoid, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity, (actual or threatened), industrial dispute, technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions and level of water in rivers, flight cancellation or rescheduling by airlines  or any similar events beyond our control. We cannot accept responsibility for Force Majeure – defined in our booking conditions as any specific event which we, as the supplier of the services, could not reasonably have foreseen, influenced or avoided.